Privacy Policy

The company CHATEAU DE BOUTEMONT SAS, operator of Château et Jardins de Boutemont, attaches great importance to the protection of privacy and personal data of users of its website.

This privacy policy aims to inform users of the Château et Jardins de Boutemont website about the manner in which their personal data may be collected, used, stored, and protected.

The processing of this data is carried out in accordance with the General Data Protection Regulation (GDPR) as well as the amended French Data Protection Act of January 6, 1978.

Data Controller

The data controller is:

CHATEAU DE BOUTEMONT SAS
SAS, simplified joint-stock company
Share capital: €6,000.00
SIREN: 913 240 008
Head office SIRET: 913 240 008 00015
RCS: 913 240 008 R.C.S. Lisieux
Intra-community VAT number: FR44913240008

Registered office:
Château de Boutemont
7 chemin de Bouttemont
14100 Ouilly-le-Vicomte
France

Telephone: +33 (0)2 31 31 93 76

The company CHATEAU DE BOUTEMONT SAS is responsible for the processing of personal data carried out in the context of operating the website of Château et Jardins de Boutemont.

Publication Director

The website’s publication director is:

This privacy policy may be amended at any time to reflect, in particular:
updates to the website; the addition or removal of features; changes to services provided; a change in service provider; updates to tools used on the site; changes in applicable regulations.

Data Collected

In the context of using the website, CHATEAU DE BOUTEMONT SAS may collect certain personal data, particularly when the user:

  • fills out a contact form;
  • submits an information request;
  • makes an inquiry regarding a visit;
  • submits an inquiry on behalf of a group, association, or professional entity;
  • makes a booking or purchases a ticket;
  • contacts Château et Jardins de Boutemont for any other request.

Data that may be collected includes in particular:

  • full name;
  • email address;
  • telephone number;
  • company, association, or organization represented, where applicable;
  • content of the message sent;
  • information relating to an inquiry regarding a visit, booking, group, or event;
  • any information voluntarily provided by the user as part of their request.

Users are advised to provide only the information strictly necessary to process their request.

Online Ticketing

Online ticket sales and reservations for Château et Jardins de Boutemont are managed through the Billetweb platform.

In the context of a purchase or booking, certain personal data may be collected in order to enable:

  • identification of the purchaser;
  • recording of the order;
  • booking confirmation;
  • issuance and delivery of tickets;
  • ticket verification upon admission to the site;
  • administration of any special rates;
  • transaction monitoring;
  • handling of requests related to a booking or purchase.

This information may notably include:

  • last name;
  • first name;
  • email address;
  • information related to the booking or order;
  • information required for transaction management.

Payments made via online ticketing are processed by the payment service providers used by Billetweb.

CHATEAU DE BOUTEMONT SAS does not receive or retain full bank card details of users.

Billetweb is governed by its own terms of use and privacy policy applicable to processing carried out within its platform.

Browsing Data

While browsing the website, certain technical data may also be collected automatically to ensure the proper operation, security, and improvement of the site.

This data may notably include:

  • IP address;
  • browser type used;
  • operating system;
  • device type used;
  • pages viewed;
  • date and time of access;
  • technical browsing data;
  • information related to cookies and trackers used on the site.

Purposes of Processing

Purpose Legal basis
Responding to requests submitted via the contact form Legitimate interest
Responding to information inquiries regarding Château et Jardins de Boutemont Legitimate interest
Managing requests concerning visits, groups, associations, professionals, or events Legitimate interest / pre-contractual measures
Managing reservations and ticket purchases Performance of a contract / pre-contractual measures
Sending booking confirmations and related tickets Performance of a contract
Carrying out ticket verification upon entry to the site Performance of a contract
Handling inquiries regarding an order or reservation Performance of a contract / legitimate interest
Managing relations with visitors and customers Performance of a contract / legitimate interest
Ensuring the operation and security of the website Legitimate interest
Preventing fraudulent or abusive use of the website Legitimate interest
Measuring website audience when analytics tools are used Consent where required
Complying with legal, administrative, tax, or accounting obligations Legal obligation

Where processing is based on user consent, the user may withdraw their consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out prior to such withdrawal.

Recipients of Data

Personal data collected is intended for CHATEAU DE BOUTEMONT SAS and personnel authorized to process requests received via the website.

It may also be accessible, strictly within the scope of their respective duties, to technical service providers involved in operating the website and associated services.

Website Hosting

OVHcloud / OVH SAS
2 rue Kellermann
59100 Roubaix
France

OVHcloud acts as host for the website and the data required for its operation, in accordance with the services subscribed to by CHATEAU DE BOUTEMONT SAS.

Online Ticketing

Billetweb

Billetweb operates within the scope of online ticket sales and management.

In this context, Billetweb may process certain data necessary for reservations, payments, orders, ticket issuance, and access control.

Website Creation and Design

The graphic concept and design of the website for Château et Jardins de Boutemont were created by:

Dinamicom
Pont-l’Évêque
France

Dinamicom may also provide technical services, integration, updates, or maintenance for the website, where applicable.

As part of these services, Dinamicom may access certain technical details or data strictly necessary to perform its tasks.

Service providers working on the website are bound to uphold the confidentiality of data to which they may have access in the course of providing their services.

Personal data is neither sold, rented, nor transferred to third parties for commercial purposes.

Data Retention Period

Personal data is retained only for the period necessary for the purposes for which it was collected, subject to legal obligations requiring longer retention.

Data category Retention period
Contact or information requests Up to 3 years after the last communication
Requests regarding groups, visits, or events Up to 3 years after the last communication, unless a contractual relationship exists
Data related to a booking or ticket purchase For the period required to fulfill the service, followed by archiving if necessary
Data related to a customer or business relationship For the duration of the contractual relationship, followed by legal archiving if necessary
Accounting records and supporting documents subject to retention obligations Up to 10 years when required by applicable regulations
Cookies and trackers According to the retention period applicable to each tracker and within statutory limits

Data processed directly by Billetweb may also be subject to the specific retention periods established by that platform.

Upon expiry of these periods, data is deleted, anonymized, or archived where retention remains necessary to fulfill a legal obligation.

Cookies

The website of Château et Jardins de Boutemont may use cookies and other tracking technologies necessary for its operation as well as, where applicable, audience measurement cookies or cookies associated with third-party services.

Strictly Necessary Cookies

Certain cookies may be essential for the technical operation of the site, its security, or the availability of certain features.

When these cookies are strictly necessary to provide the service requested by the user, they may be placed without prior consent.

Cookies Subject to Consent

When the website uses cookies or trackers that are not strictly necessary, notably certain analytics tools, embedded content, or third-party services, these are used in compliance with applicable regulations and, where required, solely with the user’s consent.

Upon their first visit, users may be notified of cookie use via a banner or consent management tool.

Depending on the tools present on the site, users may:

  • accept cookies;
  • refuse non-essential cookies;
  • customize their choices;
  • modify their preferences at a later time.

Refusing non-essential cookies does not prevent access to the website’s primary features.

Users may also configure cookie settings directly within their web browser.

Third-Party Links and Services

The website may contain links or redirects to sites, platforms, or services operated by third parties, notably the ticketing platform Billetweb.

When a user accesses a third-party service from the website of Château et Jardins de Boutemont, the processing of their personal data may be subject to the terms and privacy policies of that third-party service.

Users are advised to review the privacy policies of the third-party services they use.

Data Security

CHATEAU DE BOUTEMONT SAS implements reasonable technical and organizational measures to protect personal data against:

  • loss;
  • alteration;
  • unauthorized access;
  • unauthorized disclosure;
  • destruction;
  • fraudulent use.

Access to data is restricted to individuals and service providers who need to know it to perform their duties.

The website may use the secure HTTPS protocol, helping to protect communications between the user’s browser and the website.

However, no computer system or data transmission method over the Internet can guarantee absolute security.

User Rights

In accordance with the GDPR and the French Data Protection Act, users have, depending on the circumstances and nature of the processing, the following rights regarding their personal data:

  • right of access;
  • right to rectification;
  • right to erasure;
  • right to object;
  • right to restriction of processing;
  • right to data portability where applicable;
  • right to withdraw consent at any time when processing is based on consent;
  • right to define directives regarding the disposition of personal data after death, under the conditions set forth by applicable regulations.

Certain rights may be restricted where retention or processing of data is required to comply with a legal obligation or for the establishment, exercise, or defense of legal claims.

Exercising Your Rights

To exercise their rights regarding data processed by CHATEAU DE BOUTEMONT SAS, users may contact the company:

By mail:
CHATEAU DE BOUTEMONT SAS
Château de Boutemont
7 chemin de Bouttemont
14100 Ouilly-le-Vicomte
France

Users may also use the contact options provided on the website.

The request must state the applicant’s identity as well as the purpose of their request.

Proof of identity may be requested only in case of reasonable doubt regarding the applicant’s identity.

When the request specifically concerns data processing carried out directly by Billetweb via its platform, the user may also exercise their rights with Billetweb in accordance with the procedures set forth by that service.

Response Time

Requests relating to the exercise of rights are processed within the timeframes specified by the GDPR.

A response is generally provided within one month from receipt of the request.

This timeframe may be extended where justified by the complexity or number of requests, in accordance with applicable regulations.

Complaints to the CNIL

If a user considers that their rights regarding personal data protection have been infringed, they may lodge a complaint with:

Commission Nationale de l’Informatique et des Libertés (CNIL)
3 place de Fontenoy
TSA 80715
75334 Paris Cedex 07
France

Website: www.cnil.fr

Data Transfers Outside the European Union

Personal data processed for website operations is intended to be handled in France or within the European Economic Area whenever supported by the services used.

However, certain third-party providers or services may, depending on their technical infrastructure and their subcontractors, involve data access or transfers outside the European Economic Area.

Where such transfers are carried out under the responsibility of CHATEAU DE BOUTEMONT SAS, they are governed in compliance with applicable regulations, particularly through:

  • an adequacy decision by the European Commission;
  • standard contractual clauses approved by the European Commission;
  • or any other mechanism recognized under the GDPR.

Data Concerning Minors

Château et Jardins de Boutemont welcomes families and children.

Website forms are not intended to unnecessarily collect personal data regarding minors.

When a booking involving a child is made by a parent, legal guardian, or accompanying adult, only information strictly necessary for the booking or for qualifying for a reduced fare must be provided.

Sensitive Data

Users are requested not to provide, via forms or free-text fields on the website, any particularly sensitive data that is not necessary for processing their request.

No Resale of Data

CHATEAU DE BOUTEMONT SAS does not sell or rent personal data collected via its website.

Data may only be transferred to third parties where necessary:

  • for the operation of the website;
  • for the provision of a service requested by the user;
  • for managing a reservation or purchase;
  • to comply with a legal obligation;
  • or when authorized by another legal basis.

Amendments to the Privacy Policy

This privacy policy may be amended at any time to take into account, in particular:

  • changes to the website;
  • the addition or removal of features;
  • changes to the services offered;
  • a change of service provider;
  • changes to the tools used on the website;
  • changes to the applicable regulations.

The governing version is the one published on the site at the time of access by the user.

We recommend reviewing this page regularly to keep informed of any updates.

Contact

For any questions regarding this privacy policy or the processing of personal data:

CHATEAU DE BOUTEMONT SAS
Château de Boutemont
7 chemin de Bouttemont
14100 Ouilly-le-Vicomte
France

Telephone: +33 (0)2 31 31 93 76

Users may also contact Château et Jardins de Boutemont using the contact options available on the website.